E911 Disclosure for Heartland Highspeed Fiber, LLC

Interconnected VoIP Customers

Effective Date: 8/21/2026

Pursuant to Section 9.11(b)(5) of the Federal Communications Commission’s (“FCC”) rules,[1] all interconnected VoIP service providers, including Heartland Highspeed Fiber, LLC (“HHF”), are required to “specifically advise every subscriber, both new and existing, prominently and in plain language, the circumstances under which E911 service may not be available through the interconnected VoIP service or may be in some way limited by comparison to traditional E911 service.” 

 911-type services provide functionality that allows end users to contact emergency services, including, without limitation, police, fire and medical emergency services. 911-type services may include enhanced 911-type service (“E911”), which has the ability to selectively route an emergency call to the primary 911 provider so that it reaches the correct emergency service located closest to the subscriber location and to transmit the identification of the subscriber location and telephone number (subject to the obligations to provide and maintain the subscriber location information).

 HHF asks that you carefully read this E911 Disclosure and understand how your use of interconnected VoIP service may affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact HHF at (260) 758-3155 during the hours of 8:00 AM and 5:00 PM EST.

 E911 Policy

  1. HHF INTERCONNECTED VOIP E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE. A power outage causing a loss of voice and data service may also cause loss of access to E911 services. Once power service is restored, you may be required to reset or reconfigure your equipment before you will be able to use HHF interconnected VoIP service to access E911 services. 

  2. HHF INTERCONNECTED VOIP E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED OR HHF BROADBAND OR INTERCONNECTED VOIP SERVICE HAS BEEN SUSPENDED FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, NON-PAYMENT. Once your broadband connection and interconnected VoIP service have been restored, you may be required to reset or reconfigure your equipment before you will be able to use HHF interconnected VoIP service to access E911 services.

  3. YOU MUST PROVIDE HHF WITH YOUR CORRECT SERVICE ADDRESS OR HHF INTERCONNECTED VOIP E911 SERVICE CALLS MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU. If you notice that the service address information identified in your contract or bill is inaccurate, you can make corrections by calling HHF at (260) 758-3155 during the hours of 8:00 AM and 5:00 PM EST.

  4. HHF INTERCONNECTED VOIP E911 SERVICE CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU IF YOU DISABLE, DAMAGE OR MOVE IP-COMPATIBLE EQUIPMENT TO A LOCATION OTHER THAN THE SERVICE ADDRESS YOU PROVIDED TO HHF WHEN SERVICE WAS INITIATED. If you wish to move to a new service address, please call HHF at (260) 758-3155 during the hours of 8:00 AM and 5:00 PM EST.

  5. HHF INTERCONNECTED VOIP E911 SERVICE CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. Due to network congestion or problems, calls to E911 services made using HHF interconnected VoIP service may be dropped, in which case you will not be connected to emergency services or your E911 calls may take longer to connect than E911 calls made using traditional telephone service.

  6. HHF INTERCONNECTED VOIP E911 SERVICES ARE NOT AVAILABLE WHEN USING A SOFTPHONE ON MOBILE OR DESKTOP APPLICATIONS.

  7. YOU ARE RESPONSIBLE FOR NOTIFYING ALL PERSONS PRESENT AT ANY LOCATION UTILIZING HHF INTERCONNECTED VOIP SERVICE ABOUT THE LIMITATIONS OF DIALING 911 ON A VOIP SERVICE COMPARED TO DIALING 911 ON A TRADITIONAL VOICE SERVICE. YOU AGREE TO AFFIX A HHF-PROVIDED STICKER WARNING THAT VOIP 911/E911 SERVICES MAY BE LIMITED OR UNAVAILABLE IN A READILY VISIBLE PLACE ON EACH PIECE OF EQUIPMENT THAT MIGHT BE USED TO ACCESS OR USE THE VOIP 911/E911 SERVICES.

IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF ACCESSING E911 SERVICES, AND YOU MUST INFORM ALL USERS OF YOUR HHF INTERCONNECTED VOIP SERVICE OF THESE ALTERNATE MEANS. Please contact HHF at (260) 758-3155 during the hours of 8:00 AM and 5:00 PM EST for additional information.

Disclaimer of Liability for Emergency Call Response

Your use, and use by your employees, guests and other third parties, of HHF’s E911 services are subject to the limitations described herein. The availability of certain features, such as transmission of a Registered Address or your HHF telephone number, depends on whether local emergency response centers support those features and other factors outside of HHF’s control. HHF relies on qualified third parties to assist it in routing 911 calls to local emergency response centers. HHF does not have control over local emergency response centers, emergency responders or other third parties. HHF disclaims all responsibility for the conduct of local emergency response centers, third parties engaged by you to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent permitted by applicable law, you hereby release, discharge and hold harmless HHF from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or 911 call.

 You indemnify and hold harmless HHF and any third-party provider(s) from any and all third-party claims, losses, damages, fines or penalties arising out of: (i) your or your end user’s provision to HHF of incorrect information, including physical addresses, or failure to update a Registered Address; (ii) your failure to properly provide notification of the 911 limitations to any person who may place calls using the services; (iii) the absence, failure or outage of emergency service dialing using the services for any reason; or (iv) the inability of any end user to be able to dial 911 or access emergency service personnel for any reason.

 


[1] 47 CFR 9.11(b)(5).

If you have questions about terms, please contact:

Heartland HighSpeed Fiber, LLC
4563 E Markle Road
Markle, IN 46770
info@heartlandhighspeedfiber.com
260-758-3155