Privacy Policy – Information Disclosure (Heartland HighSpeed Fiber, LLC)

Effective Date: 2/10/2026

1. Introduction

This Privacy Policy explains how we collect, use, protect, and disclose personal information in connection with the provision of broadband and fiber-optic telecommunications services in the State of Indiana. Heartland HighSpeed Fiber, LLC is committed to safeguarding the privacy of our customers and subscribers and to handling personal information in compliance with applicable federal and Indiana laws and regulations, including Indiana consumer protection laws and applicable telecommunications and broadband privacy requirements.

This policy is intended to align with relevant provisions of Indiana law, including Indiana Code Title 24 (Trade Regulation), as well as applicable federal laws such as the Communications Act, Federal Communications Commission (FCC) customer proprietary network information (CPNI) rules, and other laws governing broadband and telecommunications providers.

2. Information We Collect

In the course of providing electric utility services, we may collect the following types of information:

  • Personal identifiers (such as name, service address, mailing address, email address, and phone number)

  • Account and membership information (including account numbers, service details, and billing history)

  • Payment and financial information (such as payment method details and transaction records)

  • Energy usage and meter data

  • Communications with us (including calls, emails, and service requests)

  • Technical information related to online services (such as IP address or website usage data)

3. Use of Information

We use personal information and Customer Proprietary Network Information (CPNI) solely for legitimate business purposes and as permitted by law, including:

  • Providing, provisioning, maintaining, and supporting broadband and fiber-optic telecommunications services

  • Establishing, managing, and servicing customer accounts

  • Metering, billing, payment processing, and collections

  • Network management, diagnostics, quality assurance, and service optimization

  • Responding to outages, service issues, emergencies, and customer inquiries

  • Communicating service-related, security, safety, and regulatory notices

  • Preventing fraud, abuse, and unauthorized access to services or networks

  • Complying with applicable federal and Indiana laws, regulations, and lawful requests

Use of CPNI is limited to purposes permitted under the Communications Act and FCC rules, and access to CPNI is restricted to authorized personnel with a legitimate need to know.

4. Information Disclosure

We do not sell personal information. We disclose personal information only as permitted or required by law and as described below. For telecommunications and broadband services, certain information may be considered Customer Proprietary Network Information (CPNI) and is subject to additional confidentiality and disclosure protections under federal law.

4.1 Service Providers and Contractors

We may share information with third-party vendors, contractors, or service providers who perform services on our behalf (such as billing services, payment processors, meter data management, IT support, or outage management). These parties are required by contract to protect the information and to use it only for authorized utility-related purposes.

4.2 Regulatory and Legal Requirements

We may disclose personal information as required by federal or Indiana law, regulation, court order, subpoena, or lawful request from a governmental authority, including the Indiana Utility Regulatory Commission (IURC) or other oversight bodies.

4.3 Utility Operations and Safety

Information may be disclosed as necessary to operate and maintain the electric system, address safety concerns, respond to emergencies, investigate outages, or protect the reliability and security of the electric grid.

4.4 Business Transactions

Personal information may be disclosed or transferred as part of a merger, reorganization, financing, or transfer of assets, subject to appropriate confidentiality and data protection safeguards.

4.5 With Member or Customer Consent

We may disclose personal information or CPNI when an individual has provided consent or has authorized the disclosure, consistent with applicable federal and Indiana telecommunications privacy requirements.

5. Data Security

We maintain a comprehensive information security program designed to protect personal information and CPNI in accordance with FCC requirements and industry standards. Safeguards include administrative, technical, and physical measures such as:

  • Role-based access controls and authentication requirements

  • Employee training regarding privacy, data protection, and CPNI obligations

  • Network security controls, monitoring, and intrusion detection

  • Encryption and secure transmission of sensitive information where appropriate

  • Incident response procedures and breach mitigation practices

Access to CPNI is limited to authorized employees and contractors who are trained on FCC CPNI rules and bound by confidentiality obligations.

6. Data Retention

We retain personal information only for as long as necessary to provide utility services, meet operational needs, and comply with legal, regulatory, and record-retention requirements applicable to Indiana utilities.

7. Individual Rights

Consistent with applicable law, customers may request access to their personal information and CPNI, request correction of inaccurate information, and inquire about how their information is used or disclosed. Requests will be verified prior to fulfillment to protect customer privacy.

Certain information may be retained or exempt from modification or deletion to comply with FCC rules, Indiana law, record-retention requirements, or other legal obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date and will apply prospectively.

9. Contact Information

If you have questions about this Privacy Policy or our information disclosure practices, please contact:

Heartland HighSpeed Fiber, LLC
4563 E Markle Road
Markle, IN 46770
info@heartlandhighspeedfiber.com
260-758-3155