Technical Specs, Troubleshooting, and My Account

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Help from People You Know

When you need help, you won’t be routed through layers of automation. Our local support team is here to answer questions, solve issues, and help you get the most out of your internet service.

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Troubleshooting Help

Start here with our quick answers for common connection, speed, or equipment questions.

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Access your account

Video Help

Your Questions, Answered

  • No. Heartland Highspeed Fiber does not require long-term contracts. Our service is designed to earn your trust through reliability and support.

  • No. All residential plans include unlimited data, so you don’t have to worry about caps or overage charges.

  • Start by restarting your modem or router. If the issue continues, contact our local support team—we’re happy to help troubleshoot or schedule service if needed.

  • Yes. You’re welcome to visit our local office during business hours to speak with a member of our support team face to face or call our office 24/7 at 260-758-3155.

  • Installation and maintenance are handled by experienced local technicians and contractors who are familiar with our network and service area.